IrisAgent

For teams on Zendesk, Salesforce, Intercom, Freshworks and HubSpot

AI support live in 24 hours, inside the helpdesk you already use.

IrisAgent answers chat, email, voice and SMS from your own knowledge base. No rip-and-replace. No engineering.

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Free plan at $0/mo. Paid plans when you need more.

95%+
grounded accuracy
100%
of conversations QA'd
24 hours
to go live

Used by support teams at

  • Tekion
  • Dropbox
  • Zuora
  • InvoiceCloud
  • MY.GAMES
  • Choreograph
  • XTM

You were asked to add AI, not to rebuild support.

Most AI projects start with a migration, an engineering ticket and a long pilot.

Then comes the real worry: an answer that sounds right and isn't, sent to a customer under your team's name.

The usual AI rollout

  1. 01

    Migrate to a new helpdesk

    Months of moving queues, macros and history

  2. 02

    File an engineering ticket

    Wait for a team that has its own roadmap

  3. 03

    Run a long pilot

    Then decide if it is safe to show customers

And one confident wrong answer to a customer lands on you.

  1. 1

    Connect your helpdesk

    Plug into Zendesk, Salesforce, Intercom, Freshworks or HubSpot. Your queues and workflows stay put.

  2. 2

    Ground it in your knowledge base

    IrisAgent answers from your articles and procedures, not from guesswork.

  3. 3

    Go live in 24 hours

    Turn it on for customers, with live agent handoff when a person should take over.

How it works

Three steps, one day.

IrisAgent sits on top of the helpdesk you run today and answers from the knowledge base you already maintain. Nothing moves, so there is nothing to migrate.

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Grounded, not guessed

95%+ grounded accuracy, checked against your own content.

Before an answer goes out, it's checked against your knowledge base and procedures. When AI shouldn't answer, live agent handoff passes the conversation to a person instead of a dead end.

AutoQA then scores 100% of conversations, AI and human, so you review quality across the whole queue instead of a sample.

Support agent reviewing a drafted reply with its source next to the ticket in a helpdesk

Keep your helpdesk.

IrisAgent works with Zendesk, Salesforce, Intercom, Freshworks and HubSpot, across chat, email, voice and SMS.

  • Zendesk
  • Salesforce
  • Intercom
  • Freshworks
  • HubSpot
  • Chat
  • Email
  • Voice
  • SMS

One engine, six modules

Start with answers and add the rest on the same engine.

  • AI Agents

    Resolve conversations and hand off cleanly to a person.

  • Agent Assist

    Suggested fixes, sources and drafts in the helpdesk sidebar.

  • Voice AI

    Answers calls on your existing telephony.

  • AutoQA

    Scores every conversation against your rubric.

  • Support Analyst

    Ask your ticket data questions in plain English.

  • Ticket Automation

    Plain-English procedures become tagging and routing workflows.

Pricing

Start at $0 and upgrade when it's earned its place.

Free plan, $0/mo, includes:

  • IrisGPT chatbot with grounded answers
  • AI Search widget
  • Live agent handoff
  • Automated tagging
  • Helpdesk connectors

Standard

From $500/mo, usage-based. Adds Voice AI, Agent Assist, AutoQA and more.

Enterprise

Custom pricing.

Try it free to set up the free plan in your helpdesk, or book a demo to walk through Standard or Enterprise with the team.

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Questions support leaders ask first

Your helpdesk, answering with AI by tomorrow.

Free to start. No rip-and-replace.

Try it freeBook a demo